Returns And Exchanges

You can download a print at home returns and exchanges slip here to place in your return parcel. Otherwise you will find a slip within the Gift pack received with your parcel.


AUSTRALIAN RETURNS AND EXCHANGES:

EXCHANGES - FREE!

STORE CREDIT - 100% EXCL. SHIPPING

REFUNDS - TOTAL MINUS $15 HANDLING + SHIPPING 


1. Place the products you are returning back inside the ZALA satchel your order arrived in. You do not need to return the ZALA box.

2. Fill out the returns form you received with your order letting us know your details along with what you would like to swap to, if you would like a store credit or a refund & place this inside the satchel with the product(s) you're returning.

3. For exchanges, Generate your pre-paid return label here. For refunds, you can generate a returns label here for $9.95AU. Seal up your package, print out & stick your return label on top, then drop the package off at your local post office or post box. You'll be able to Track your return using the return reference number starting with QZ from your label.

AUSTRALIAN Returns and exchanges address:

ZALA HAIR

POST OFFICE BOX 446

STRAWBERRY HILLS, 2012 NSW,

AUSTRALIA


USA RETURNS AND EXCHANGES:

EXCHANGES - FREE!

STORE CREDIT - 100% EXCL. SHIPPING

REFUNDS - TOTAL MINUS $10 HANDLING + SHIPPING 

1. Fill out your returns form via https://goo.gl/forms/f5ttKxAgquPWNrf72 - once completed & approved, we will send you a pre-paid return label.

2. Place the goods you are returning along back inside the satchel your order arrived in. You do not need to return the ZALA box. 

3. Seal up the package, print off & atach your label to the package (please avoid placing sticky tape over the barcode) and drop it off at your local USPS post box or outlet.

4. Once your return arrives back, please allow 4-5 business days for the warehouse to process your return. If returning to a product of a different value, we will send you an upgrade link to pay the difference.

USA Returns and exchanges address:

IFS - ZALA RETURNS AND EXCHANGES

2080 INDUSTRIAL ROAD, SUITE C

SALT LAKE CITY, 84104

UTAH, USA

CANADIAN EXCHANGES:

EXCHANGES - SHIPPING NOT COVERED

STORE CREDIT - 100% EXCL. SHIPPING

REFUNDS - TOTAL MINUS $15 HANDLING + SHIPPING 

1. Fill out the returns form or include a note with your ZALA's, letting us know whether you like an exchange, refund or store credit. You do not need to return the ZALA box.

2. Send back the goods along with your completed returns form to the addrress below, with tracking available to ensure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP. 

3. Please allow 4-5 business days for the warehouse to process your return. For exchanges, you will be sent a link to pay for return shipping which will be approx $10. If returning to a product of a different value, the upgrade price will be included with this request.

Canadian Returns and exchanges address:

IFS - ZALA RETURNS AND EXCHANGES

2080 INDUSTRIAL ROAD, SUITE C

SALT LAKE CITY, 84104

UTAH, USA


UK RETURNS AND EXCHANGES:

EXCHANGES - SHIPPING NOT COVERED

STORE CREDIT - 100% EXCL. SHIPPING

REFUNDS - TOTAL MINUS HANDLING + SHIPPING 

1. Send back in any postage method with tracking to the below address. Ensure you keep a hold of tracking as it is the customers responsibility to safely return the goods.

2. Fill out the returns form you have received with your order, otherwise please include a note in your package stating your name, order number and email adress along with what you would like to swap to.

3. Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us.

UK Returns And Exchanges Address:

ZALA HAIR RETURNS / AMETHYST

LODGE ROAD STAPLEHURST

TN12 OQW UNITED KINGDOM

EUROPEAN RETURNS AND EXCHANGES:

EXCHANGES - SHIPPING NOT COVERED

STORE CREDIT - 100% EXCL. SHIPPING

REFUNDS - TOTAL MINUS $15AU HANDLING + SHIPPING 

1. Send back in any postage method with tracking to the below address. Ensure you keep a hold of tracking as it is the customers responsibility to safely return the goods.

2. Fill out the returns form you have received with your order, otherwise please include a note in your package stating your name, order number and email adress along with what you would like to swap to.

3. You will be sent an email with a PayPal request for the new postage back to you. This will be approx €10 EUR and take 4-6 business days.

4. Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us.

European Returns And Exchanges Address:

ZALA HAIR RETURNS / AMETHYST

LODGE ROAD STAPLEHURST

TN12 OQW UNITED KINGDOM


INTERNATIONAL RETURNS AND EXCHANGES:

EXCHANGES - SHIPPING NOT COVERED

STORE CREDIT - 100% EXCL. SHIPPING

REFUNDS - TOTAL MINUS $15AU HANDLING + SHIPPING 

There is no extra charge for exchange however we do not cover shipping costs in this process.

1. Send back in any postage method with tracking to the below address. Ensure you keep a hold of tracking as it is the customers responsibility to safely return the goods.

2. Fill out the returns form you have received with your order, otherwise please include a note in your package stating your name, order number and email adress along with what you would like to swap to.

3. You will be sent an email with a PayPal request for the new postage back to you. This will be approx $20 AUD and take 4-6 business days.

4. Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us.

INTERNATIONAL Returns and exchanges address:

ZALA HAIR

POST OFFICE BOX 446

STAWBERRY HILLS, 2012

NSW, AUSTRALIA