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Australian and International Returns and Exchanges

returns & exchanges

  • Colour, length or thickness not quite right? Don't worry - we offer easy exchanges & returns within 180 days! You CAN remove the set from the box & hold up against your hair to check the shade & length - just be sure to keep the ZALA hygiene tag/seal intact around the top of the goods in case of an exchange or refund. Need help with a colour swap? We have a free colour match service if you are unsure on which shade to swap to!
    Please keep me in tact in case of a return/exchange!
    • Refunds & Returns   At ZALA, we understand it can be hard choosing the perfect set online. We offer easy 180 day exchanges & refunds. Follow our Quick & Easy Colour instructions. For refunds, Send the product back in original condition and we'll credit your Paypal/credit card or bank account the total amount of your order, minus shipping incurred by ZALA and minus a $15AU handling fee for returns. Refunds take 4-5days to be completed once returned to our warehouse. To qualify for a refund the set must be returned in unused condition due to Australian hygiene regulations. We cannot refund or exchange extensions that have had the ZALA Blue & Black seal around the top of wefts removed or altered.

    • Can I take the extensions out of the box? Please keep ahold of your tracking number you have used to send the product back to us, it is the responsibility of the customer to return the product safely to us. Extensions CAN be removed from their box and held up to your hair to ensure correct colour, but the seal around the wefts cannot be broken.

      AUSTRALIAN CUSTOMERS

      • 1. Place your ZALA's back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.
      • 2. Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.
        • ZALA HAIR EXTENSIONS
        • POST OFFICE BOX 446
        • STRAWBERRY HILLS NSW 2012
        • AUSTRALIA
      • 3. Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us. If returning to a product of a different value or returning for a refund, we will be in touch via email regarding paying the difference or once your refund has been processed.

      CANADIAN CUSTOMERS

      • 1. Place your ZALA's back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.
      • 2. Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.
        • IFS - ZALA
        • Returns & Exchanges
        • 2080 Industrial Rd,
        • Suite C
        • Salt Lake City, UT 84104
        • USA
      • 3. Please allow 3-5 business days for the warehouse to process and send out your new set once it arrives back to us. You will be sent an email with a request to pay the new postage back to you - this will be approx $10 and take 4-6 business days once shipped. If returning to a product of a different value, the upgrade price will be included with this request otherwise if you are returning for a refund, we will be in touch once your refund has been processed.

      INTERNATIONAL CUSTOMERS

      • 1. Place your ZALA's back inside their packaging and fill out the returns form you received inside your package, letting us know whether you like an exchange, refund or store credit. Refunds are subject to re-stocking & shipping fees.
      • 2. Send back the goods along with your completed returns form with tracking available and make sure you keep a hold of this tracking number to make sure your return arrives back safely. We recommend returning your order with express services to ensure it is processed by our team ASAP.
        • ZALA HAIR EXTENSIONS
        • POST OFFICE BOX 446
        • STRAWBERRY HILLS NSW 2012
        • AUSTRALIA
      • 3. Please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us. You will be sent an email with a request to pay the new postage back to you - this will be approx $20 and take 4-6 business days once shipped. If returning to a product of a different value, the upgrade price will be included with this request otherwise if you are returning for a refund, we will be in touch once your refund has been processed.
    • Replacements & faulty items If there are any faults with any product, ZALA will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not
    • Product images & colour matching All product images depict our products accurately, however different monitor's devices may cause some shades to look slightly different on-screen. We recommend watching the product video's along with the product photos to get an overall idea of the correct shade for you. Our team also offers free colour matching if you want expert advice!

  • Pre-orders 

  • Pre-orders are recommend for all popular items if the product you want is sold out! All pre order dates are based on approximate time-frames only. The ZALA team understands the need to meet your given time expectations, and will do everything we can to get pre-orders to our customers ASAP. We do however, operate at the mercy of each countries customs, hence this can effect our delivery dates.  Management reserves the right to cancel and refund any orders at their discretion. If an order is delayed by more than 7 days past a given approximate pre-order date, then a customer can request a refund or change of order.  By placing a pre-order from ZALA hair extensions, you agree to these conditions.