Customer Service

    usa shipping options


  • GROUND
    PRIORITY
    priority mail express
    METHOD COURIER COURIER USPS
    PRICE FREE FOR ORDERS OVER $90USD $7.99USD ZONE SPECIFIC
    ESTIMATED TIMEFRAME 3-5 Business Days (Mon-Fri) 2-3 Business Days (Mon-Fri) 1-2 BUSINESS DAYS (Mon-Fri)
    CARRIER DHL/USPS DHL/USPS USPS
    TRACKING YES YES YES
    SAME DAY DISPATCH CUT OFF ORDERS PLACED BEFORE 12PM (GMT-7) ORDERS PLACED BEFORE 12PM (GMT-7) ORDERS PLACED BEFORE 12PM (GMT-7)
    MULTIPLE SETS/ ITEMS NO EXTRA CHARGE NO EXTRA CHARGE NO EXTRA CHARGE
    SIGNATURE OPTIONAL OPTIONAL OPTIONAL

    *Customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred. Please double check all postal information prior to confirming orders. Once the package leaves our warehouse, we cannot change any shipping information. Items are marked as delivered by the courier / postal service. If an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company. 

  • privacy, payment & security

  • ZALA values your privacy. Our payment gateway is 1024bit SSL encrypted.
    This means your details are protected by industry leading security software.
    Your payment details are never stored.

    We Accept: Visa, Mastercard, American Express & Paypal  


                        payment icon
     

  • returns & exchanges

    Pre-orders 

  • Pre-orders are recommend for all popular items if the product you want is sold out! All pre order dates are based on approximate time-frames only. The ZALA team understands the need to meet your given time expectations, and will do everything we can to get pre-orders to our customers ASAP. We do however, operate at the mercy of customs, hence this can effect our delivery dates.  Management reserves the right to cancel and refund any orders at their discretion. If an order is delayed by more than 7 days past a given approximate pre-order date, then a customer can request a refund or change of order.  By placing a pre-order from ZALA hair extensions, you agree to these conditions. Remember all pre-orders receive a $15 voucher!

    • Contact 

    • If you need to get in contact you can email [email protected] Our warehouse address is: 2080 INDUSTRIAL RD, SUITE C SALT LAKE CITY, UT 84104 USA