- Home /
- Customer Service
Customer Service
-
Get your colour matched
Click here to send your photos in for a quick and easy colour match
-
Quick easy contact form
[email protected]
-
Where is my order?
Online Tracking
-
Message us on facebook
Click here for the Zala Facebook Page
-
Returns and exchanges
Scroll down to the "Quick and Easy Colour Swap" section below
-
Wholesale Inquiries
[email protected]
-
GROUND 
PRIORITY 
priority mail express 
METHOD COURIER COURIER USPS PRICE FREE FOR ORDERS OVER $90USD $7.99USD ZONE SPECIFIC ESTIMATED TIMEFRAME 3-5 Business Days (Mon-Fri) 2-3 Business Days (Mon-Fri) 1-2 BUSINESS DAYS (Mon-Fri) CARRIER DHL/USPS DHL/USPS USPS TRACKING YES YES YES SAME DAY DISPATCH CUT OFF ORDERS PLACED BEFORE 12PM (GMT-7) ORDERS PLACED BEFORE 12PM (GMT-7) ORDERS PLACED BEFORE 12PM (GMT-7) MULTIPLE SETS/ ITEMS NO EXTRA CHARGE NO EXTRA CHARGE NO EXTRA CHARGE SIGNATURE OPTIONAL OPTIONAL OPTIONAL
*Customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred. Please double check all postal information prior to confirming orders. Once the package leaves our warehouse, we cannot change any shipping information. Items are marked as delivered by the courier / postal service. If an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company.
-
ZALA values your privacy. Our payment gateway is 1024bit SSL encrypted.
This means your details are protected by industry leading security software.
Your payment details are never stored.We Accept: Visa, Mastercard, American Express & Paypal
-
Colour, length or thickness not quite right? Don’t worry - we offer easy exchanges & returns within 60 days! You CAN remove the set from the box & hold up against your hair to check the shade & length - just be sure to keep the ZALA hygiene tag/seal intact around the top of the goods in case of an exchange or refund.
Need help with a colour swap? We have a free colour match service if you are unsure on which shade to swap to!
Please keep me in tact in case of a return/exchange!Refunds & Returns
At ZALA, we understand it can be hard choosing the perfect set online. We offer easy 60 day exchanges & refunds. Follow our Quick & Easy Colour instructions. For refunds, Send the product back in original condition and we'll credit your Paypal/credit card or bank account the total amount of your order, minus shipping incurred by ZALA and minus a $15AU handling fee for returns. Refunds take 4-5 business days to be completed once returned to our warehouse. To qualify for a refund the set must be returned in unused condition due to hygiene regulations. We cannot refund or exchange extensions that have had the ZALA Blue & Black seal around the top of wefts removed or altered.Can I take the extensions out of the box?
Please keep ahold of your tracking number you have used to send the product back to us, it is the responsibility of the customer to return the product safely to us. Extensions CAN be removed from their box and held up to your hair to ensure correct colour, but the seal around the wefts cannot be broken.
USA CUSTOMERS
- 1. Fill out your returns form via https://goo.gl/TKKoxU -you can return for an exchange, refund (fees apply) or 100% store credit (excluding shipping). Once completed & approved, we will send you a pre-paid return label.
- 2. Print your pre-paid shipping label, turn the ZALA satchel inside out and place the goods you are returning along with all ZALA packaging inside.
- 2080 INDUSTRIAL RD,
- SUITE C
- SALT LAKE CITY, UT 84104
- USA
- 3. Attach the shipping label to the package (please avoid placing sticky tape over the barcode) and drop it off at your local USPS post box or outlet.
- 4. Once your return arrives back, please allow 2-3 business days for the warehouse to process and send out your new set once it arrives back to us. If returning to a product of a different value or returning for a refund, we will be in touch via email regarding paying the difference or once your refund has been processed.
Replacements & faulty items
If there are any faults with any product, ZALA will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not opened.Product images & colour matching
All product images depict our product's accurately, however different monitor's devices may cause some shades to look slightly different on-screen. We recommend watching the product video's along with the product photo's to get an overall idea of the correct shade for you. Our team also offers free colour matching if you want expert advice! -
Pre-orders are recommend for all popular items if the product you want is sold out! All pre order dates are based on approximate time-frames only. The ZALA team understands the need to meet your given time expectations, and will do everything we can to get pre-orders to our customers ASAP. We do however, operate at the mercy of customs, hence this can effect our delivery dates. Management reserves the right to cancel and refund any orders at their discretion. If an order is delayed by more than 7 days past a given approximate pre-order date, then a customer can request a refund or change of order. By placing a pre-order from ZALA hair extensions, you agree to these conditions. Remember all pre-orders receive a $15 voucher!
-
If you need to get in contact you can email [email protected] Our warehouse address is: 2080 INDUSTRIAL RD, SUITE C SALT LAKE CITY, UT 84104 USA
