CUSTOMER SERVICE

	Ground	Priority	priority mail express
Method	Standard	Priority	Express
Price	Free For Orders Over $100USD or $2.99USD	$9.99USD	$28.99USD
Estimated Timeframe	3-11 Business Days (Mon-Fri)	2-7 Business Days (Mon-Fri)	2-5 Business Days (Mon-Fri)
Carrier	USPS	Fedex	Fedex
Tracking	Yes	Yes	Yes
Same Day Dispatch Cut Off	Orders Placed Before 12pm (gmt-7)	Orders Placed Before 12pm (gmt-7)	Orders Placed Before 12pm (gmt-7)
Multiple Sets/ Items	No Extra Charge	No Extra Charge	No Extra Charge
Signature	Optional	Optional	Optional

*Customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred. Please double check all postal information prior to confirming orders. Once the package leaves our warehouse, we cannot change any shipping information. Items are marked as delivered by the courier / postal service. If an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company. All shipping times are estimates only and although very accurate, carriers may exceed these times during high volumes or unforeseen delays in their networks.

ZALA values your privacy. Our payment gateway is 1024bit SSL encrypted.
This means your details are protected by industry leading security software.
Your payment details are never stored.

We Accept: Credit Card, Sezzle, Paypal, Bank Deposit 

Colour, length or thickness not quite right? No worries! Easily return for an exchange or 105% store credit (excl. shipping) within 180* days of the original purchase date. Please note free exchanges only applies to hair extensions and not accessories.Colour swaps are completely free of charge and we cover all exchange shipping costs within the USA.

Can I take the extensions out of the box?

Absolutely! Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! Just be sure to keep the ZALA hygiene tag/seal intact around the top in case of an exchange or refund. Due to health and hygiene reasons, removal of this seal will void your warranty. Sorry!

Need help with a colour swap? We have a free colour match service if you are unsure on which shade to swap to!

Please keep me in tact   in case of a return/exchange!

USA Customers Returns / Exchange Process

• 1. Fill out your returns form HERE - You can return for an exchange, refund (minus shipping incurred by ZALA and a small restocking fee - AU/NZ $10AUD | USA $7.99USD), or a 105% store credit (excluding shipping incurred by ZALA). Please note that any applicable tax paid will also be refunded. If returning for an exchange, we will send you a pre-paid return label.
• 2. If returning for a refund or store credit, please fill out a standard shipping return label form via THIS LINK Purchase and print out your standard shipping shipping label, turn the ZALA satchel inside out, place the goods you are returning along with all ZALA packaging inside and stick the label to the outside of the package.
• • ZALA
  • 1250 Flyer Way, Suite 100
  • Salt Lake City, UT 84116-2950
  • USA
• 3. Attach the shipping label to the package (please avoid placing sticky tape over the barcode) and drop it off at your local USPS post box or outlet.
• 4. Once your return arrives back, please allow 5-7 business days for the warehouse to process your exchange or refund. If exchanging to a product of a different value, we will be in touch via email regarding the price difference

Replacements & faulty items

If there are any faults with any product, ZALA will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not opened.

Product images & colour matching

All product images depict our products accurately, however different monitors devices may cause some shades to look slightly different on-screen. We recommend watching the product videos along with the product photos to get an overall idea of the correct shade for you. Our team also offers a Free Colour Matching Service if you want expert advice!

A pre order notice means we have currently sold out of that product due to it's popularity and are awaiting a new shipment to arrive at the ZALA warehouse :) You will see a pre order date next to the product - this indicates when new stock is due to arrive which is an approximate date only. As per our policy pre-order dates are subject to change as we act at the mercy of Australian customs. Management reserves the right to cancel and refund any orders at their discretion. If an order is delayed by more than 14 days past a given approximate pre-order date, then a customer can request a refund or change of order. By placing a pre-order from ZALA hair extensions, you agree to these conditions.

All items in an order must be in-stock before an order can be shipped - this is to ensure we can offer the lowest prices for our products. Once your pre-ordered item is in stock, your full order will be shipped via the delivery method you've selected. Unfortunately, we're unable to split the order and send your in stock items now. If you need whole order ASAP, you are more than welcome to change your pre ordered item to a product in stock. Feel free to contact our customer service team for further assistance.

Click Here Or email the team at [email protected]. Unfortunately, there are no phone representatives available. Please note, email is your best point of contact.

Our warehouse address is: 1250 North Flyer Way, Suite 100, Salt Lake City, Utah 84116 USA