Colour, length or thickness not quite right? No worries! Easily return for an exchange or 105% store credit (excl. shipping) within 180* days of the original purchase date :) The 180 day return policy is applicable on orders purchased on or after May 1st, 2020 only. Orders purchased prior to this date fall under the original 60 day return policy. Colour swaps are completely free of charge and we cover all exchange shipping costs within the USA.
Can I take the extensions out of the box?
Absolutely! Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! Just be sure to keep the ZALA hygiene tag/seal intact around the top in case of an exchange or refund. Due to health and hygiene reasons, removal of this seal will void your warranty. Sorry!
Need help with a colour swap? We have a free colour match service if you are unsure on which shade to swap to!
Please keep me in tact in case of a return/exchange!
USA Customers Returns / Exchange Process
- 1. Fill out your returns form HERE - You can return for an exchange, refund (minus shipping incurred by ZALA + $10 restocking fee) or a 105% store credit (excluding shipping incurred by ZALA). If returning for an exchange, we will send you a pre-paid return label.
- 2. If returning for a refund or store credit, please fill out a return label form via THIS LINK Purchase and print out your shipping label, turn the ZALA satchel inside out, place the goods you are returning along with all ZALA packaging inside and stick the label to the outside of the package.
- IFS - ZALA
- Returns & Exchanges
- 2080 Industrial Rd,
- Suite C
- Salt Lake City, UT 84104
- 3. Attach the shipping label to the package (please avoid placing sticky tape over the barcode) and drop it off at your local USPS post box or outlet.
- 4. Once your return arrives back, please allow 5-7 business days for the warehouse to process your exchange or refund. If exchanging to a product of a different value, we will be in touch via email regarding the price difference
Replacements & faulty items
If there are any faults with any product, ZALA will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not opened.
Product images & colour matching
All product images depict our products accurately, however different monitors devices may cause some shades to look slightly different on-screen. We recommend watching the product videos along with the product photos to get an overall idea of the correct shade for you. Our team also offers a FREE COLOUR MATCHING SERVICE if you want expert advice!